Terms & Conditions

Booking Policy

By booking to board your cat(s) with us, you will have accepted the following terms & conditions.

Payment methods

We only accept cash or BACS payments. Payment of the balance is due on or before the date of collection.

You may collect your cat earlier than the booked departure date but you will be charged for the total period that was originally booked.

Cancellation Policy

Cancellations less than one week before the start of your stay will be charged at full rate, unless we can re-let the accommodation in which case a reduced charge may be made.

Opening Hours

Monday to Saturday 10:00 – 12:00 and 16:00 – 18.00

Sunday 10:00 -12:00

Please note we are open 365 days a year, but the last drop off for Christmas is on Christmas Eve from 10.00 – 12.00. We reopen as normal on 27th Dec 10.00 -12.00. For New Year our last drop off is New Years Eve from 10.00 – 12.00, and we reopen 2/01 from 10.00 – 12. On Bank Holidays we are open from 10.00 – 12.00 only.

Viewing prior to booking in

We encourage prospective customers to view during our opening hours Monday – Saturday by arrangement

Pick-ups or collections out of these hours can only be made with prior agreement with the cattery management.

Vaccination Requirements

A valid up to date vaccination certificate against Feline Influenza and Feline Enteritis must be presented on arrival day. Primary vaccination must not have been administered any less than two weeks prior to boarding in order to protect our other residents from possible infection. There will be no exceptions to this rule.

Fleas and worms

We request that all cats are treated against flea infestation and worms at least 1 week BEFORE arrival. We reserve the right to administer treatment to any resident cat found to have flea infestation or worms during their stay. The cost of treatment will be £25.00 charged to the owner.

Un-neutered Cats

Cats over the age of six months who are not neutered cannot be accepted for boarding.


We are happy to administer medication, which have been prescribed by a vet provided full and clear instructions are left by the owner. There is no charge for this service.


No cat suffering from, or suspected to be suffering from, an infectious or contagious disease will be accepted. All cats will be inspected on arrival, but we reserve the right to refuse admission to any cat showing signs of ill health pending advice from our veterinary surgeon. This is essential in order to protect and safeguard the health of other resident cats. Veterinary services will be arranged should this be necessary during your cat’s stay. If you prefer your cat to be seen by your usual vet, please discuss this with us prior to arrival.

Due to increased insurance costs we are unable to offer Pet Insurance free of charge.


Whilst every care and precaution is taken to safeguard the health and well being of all cats, they are boarded entirely at the owner’s own risk.

Non Collection

If any animal is not collected within 14 days of the stated departure date and no communication is received either from the owner or their agent, we reserve the right to re-home the animal.

Extra Costs

Any extra costs incurred during your cat’s stay must be paid for on collection.


We will accept NO liability whatsoever for any claims for injury sustained by owners, loss of property or damage to vehicles whilst on the premises.